FAQ
How long does it take to process and ship an order?
We typically process orders within 1-2 business days. Once your order is ready to be shipped, you will receive a confirmation email with a tracking number.
What shipping options do you offer?
We offer a range of shipping options, including standard and expedited shipping. The available options will be displayed during the checkout process.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Additional customs fees, taxes, or duties may apply and are the responsibility of the customer.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your package on our website or the shipping carrier's website.
What should I do if my package arrives damaged?
In the rare event that your package arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.
Can I modify or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact our customer support team as soon as possible. Once an order has been shipped, modifications or cancellations may not be possible.
What is your return policy?
We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within a specified timeframe for a refund or exchange. Please refer to our Returns & Exchanges page on our website for more details.
How long does it take to receive a refund?
Once we receive your returned item, we will process the refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase.
Are there any discounts or promotions available?
We occasionally offer discounts and promotions. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.
How can I contact customer support?
If you have any further questions or need assistance, you can reach our customer support team through our website's contact form or by emailing thesuperiorstand@gmail.com. We aim to respond to all inquiries within 24 hours.
