Return Policy

At Superior Stand, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, you may return the item(s) within 30 days from the date of purchase for a refund or exchange, subject to the conditions below:

Conditions for Returns:

1. Eligibility: Items must be returned within 30 days from the date of purchase.
2. Condition of Items: Returned items must be in their original, unused condition with all original packaging, tags, and accessories.
3. Proof of Purchase: A valid proof of purchase (e.g., order confirmation, receipt) must be provided.
4. Non-Returnable Items: Certain items, such as personalized products, clearance items, and gift cards, are non-returnable.

Return Process:

1. Initiate Return: Contact our Customer Service team at thesuperiorstand@gmail.com to initiate a return. Please provide your order number and reason for the return.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return your item(s).
3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method, as Superior Stand is not responsible for items lost in transit.

Refunds and Exchanges:

1. Inspection: Upon receipt of your return, we will inspect the item(s) to ensure they meet the above conditions.
2. Processing Time: Refunds will be processed within 5-7 business days after the returned item(s) have been received and inspected.
3. Refund Method: Refunds will be issued to the original form of payment. Please note that shipping and handling fees are non-refundable.
4. Exchanges: If you wish to exchange an item, please indicate the desired replacement item when you initiate the return. Exchanges are subject to product availability.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our Customer Service team within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you.

Contact Us:

For any questions or concerns regarding our return policy, please contact us at thesuperiorstand@gmail.com. We are here to help and ensure your satisfaction with Superior Stand.